Return & Refund Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You’ll also need your receipt or proof of purchase.

To request a return, please contact us at:

dcrownsupport@dcrowngifts.store

Please do not send items back before your return request has been approved. We will review your request and, if approved, provide the appropriate return address and shipping instructions.

Items sent back without first receiving return approval may not be accepted.

Return Shipping

Return shipping costs depend on the reason for the return.

• If the item is defective, damaged, incorrect, or the result of an error on our part, DCrown Gifts will provide return shipping instructions and, when applicable, a return shipping label or reimbursement for the return shipping cost.
• For returns due to customer preference, such as ordering the wrong size, color, style, or simply changing your mind, the customer is responsible for the return shipping cost.

We will provide specific return shipping instructions after your return request has been reviewed and approved.

Damages and Issues

Please inspect your order when you receive it and contact us as soon as possible if the item is defective, damaged, or if you received the wrong item.

Please include your order number and photos of the item and/or packaging when contacting us about a damaged, defective, or incorrect order. This allows us to evaluate the issue and determine the appropriate resolution.

Non-Returnable Items

Certain items may not be eligible for return, including:

• Gift cards
• Sale or final-sale items
• Personalized or custom-made items, where applicable
• Items that have been worn, used, washed, altered, or damaged after delivery
• Items returned without their original tags or packaging, when those were provided with the order

If you are unsure whether your item qualifies for a return, please contact us before sending anything back.

Exchanges

We do not offer direct exchanges.

If you need a different size, color, style, or product, you may request a return for the eligible item. Once the return is approved and processed, you can place a new order for the item you would like.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved or declined.

If your return is approved, your refund will be issued to your original payment method within 10 business days.

Please remember that your bank or credit card company may require additional time to process and post the refund to your account.

If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at:

dcrownsupport@dcrowngifts.store

Contact Us

If you have questions about our Return & Refund Policy, please contact us at:

dcrownsupport@dcrowngifts.store