Shipping Policy

At DCrown Gifts, we are committed to getting your order to you as quickly and safely as possible.

Order Processing

Orders are processed after payment has been successfully received.

Please allow 3–7 business days for order processing before your order is shipped.

Processing times may vary depending on product availability, order volume, holidays, or the fulfillment partner used for your order.

Please note: Processing time is separate from shipping transit time.

Shipping

Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information when tracking is available.

Shipping times vary depending on the shipping method, destination, carrier, and product ordered.

Estimated delivery times provided at checkout are estimates and are not guaranteed delivery dates.

Shipping Costs

Shipping charges are calculated and displayed at checkout based on the items in your order, shipping destination, and available shipping method.

Any applicable shipping charges will be shown before you complete your purchase.

Tracking Your Order

When tracking information is available, it will be provided by email after your order has shipped.

Please allow some time for tracking information to become active after your order has been shipped.

Once a package has been transferred to the shipping carrier, delays caused by the carrier are outside of DCrown Gifts' control.

Shipping Delays

While we work to process and ship orders as quickly as possible, DCrown Gifts is not responsible for shipping delays caused by circumstances outside of our control, including:

• Carrier delays
• Severe weather
• Natural disasters
• Holidays
• Incorrect or incomplete shipping addresses
• Lost or delayed packages
• Customs delays for international shipments
• Other circumstances beyond our control

If your tracking information indicates that your package has been delivered but you cannot locate it, please contact the shipping carrier first and then contact us if additional assistance is needed.

Incorrect Shipping Address

Customers are responsible for providing an accurate and complete shipping address at checkout.

If you realize that your shipping address is incorrect, please contact us as soon as possible after placing your order.

We cannot guarantee that an address can be changed after an order has been submitted or shipped.

If an order is returned to us because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply to reship the order.

International Shipping

If international shipping is available for your order, additional customs duties, taxes, or other fees may apply depending on the destination country.

These charges are the responsibility of the customer unless otherwise stated at checkout.

International delivery times may vary due to customs processing and other circumstances outside of DCrown Gifts' control.

Questions About Your Order

If you have questions about your order or shipping, please contact us at:

dcrownsupport@dcrowngifts.store

Please include your order number when contacting us so that we can assist you more efficiently.